When a technology is poorly designed, it can lead people to make mistakes while interacting with it. In healthcare, this can be especially serious given the complexity of technology and what we need it to do. Many technologies ...

Root Cause Analysis (RCA) is a retrospective incident investigation framework, initially developed as a quality management engineering tool, that is now widely used in many industries to support the improved safety of ...

Data collection through observation yields rich information about how people do things, but this insight only provides part of the story. It is also important to understand why a system has been set up, or things are being ...

When people with similar training and experience are presented with a particular situation, it is not uncommon to find that they take fairly different approaches to managing the situation. This is not necessarily because ...

Once data have been collected in the field, you will need a way to make sense of the data, and to share it in a meaningful way with others. Completing a task analysis can be extremely helpful in accomplishing both of these ...